At Lorys Aesthetics UK, we are committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and transparency.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, or receive treatments with us.
1. Who We Are
Lorys Aesthetics UK
📍 12, Adelaide Hub, King Edward Rd, Brentwood CM14 4HL
📞 +44 07512 015175
📧 contact@lorysaestheticuk.com
Lorys Aesthetics UK acts as the Data Controller for all personal data collected through our website and clinic operations.
2. Information We Collect
We only collect the information necessary to provide you with safe, professional, and personalised care. This may include:
Full name, date of birth, and contact details (email, phone number, address)
Medical history, allergies, and relevant health information (for treatment suitability and safety)
Photographs or treatment notes (used for clinical documentation and progress tracking)
Payment details (processed securely through our booking and payment system)
Communication preferences and feedback (so we can improve your experience)
We only request information that is essential for treatment, communication, and legal recordkeeping.
3. How We Use Your Information
Your data is used to:
Book, confirm, and manage your appointments
Provide consultations, treatments, and aftercare
Contact you regarding your appointments, results, or clinic updates
Maintain accurate medical and treatment records (as required by law)
Improve our services through feedback and experience tracking
Send occasional promotional updates (only if you opt in)
We will never sell, rent, or share your data with any third party for marketing purposes.
4. How We Store and Protect Your Data
All personal data is stored securely in password-protected systems in compliance with the UK GDPR and the Data Protection Act 2018.
We use secure digital systems and encrypted communication to protect your information against unauthorised access, loss, or misuse.
Only authorised clinic staff have access to your records, and they are bound by confidentiality agreements and professional ethics.
5. Booking & Payment Information
When booking through our website or in-clinic system, your data is securely processed.
We may use trusted third-party platforms (such as Fresha or Stripe) to handle bookings and payments.
These platforms are fully GDPR-compliant and follow UK data security standards.
We do not store your full card details on our systems.
6. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data (where legally permissible)
Withdraw consent for marketing communications at any time
File a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise your rights, please contact us at contact@lorysaestheticuk.com.
7. Photography & Social Media
Before and after photos are only taken with your explicit consent.
Images may be used for clinical purposes or marketing (for example, social media posts), but only if you have signed a photo consent form.
You may withdraw consent for image use at any time by contacting us in writing.
8. Retention of Data
We retain medical and treatment records for a minimum of 7 years, as required by UK health and aesthetic regulations.
After this period, data is securely deleted or anonymised.
9. Cookies and Website Tracking
Our website may use cookies to improve functionality and enhance your browsing experience.
You can disable cookies at any time through your browser settings.
Cookies never store personal or financial information.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect new legal requirements or service improvements.
The latest version will always be available on our website.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this policy, please contact us:
Lorys Aesthetics UK
📍 12, Adelaide Hub, King Edward Rd, Brentwood CM14 4HL
📞 +44 07512 015175
📧 contact@lorysaestheticuk.com
We’re here to help and always happy to provide clarity and support.